Kyndryl (May/2022 – Jan/2024)
APPS & DATA & AI DIRECTOR PRACTICE

Overseeing sales, pre-sales, and delivery teams.
Spearheading Data, App, and AI structuring.
Cultivating relationships with partners and clients.
Designing protocols for pilot implementations.
Collaborating on cutting-edge technology platforms.

Angular Consulting (Feb/2019 – Present)
BUSINESS MENTOR
Structuring Cloud BU and creating workload offers.
Building partnerships with enterprise clients.
Designing new technology platforms.
Inspiring digital transformation

Grupo FCamara (Mar/2021 – Jan/2022)
CHIEF EXPERIENCE OFFICE – CXO
Ensured positive interactions between the company and customers.
Guided the company in meeting customer needs throughout their experience journey.
Led engagement strategies to enhance brand-customer relationships, facilitating solution acquisition, increasing loyalty, and improving retention rates.
Managed all aspects of customer experiences, aiming for customer satisfaction and identifying customer needs.
Oversaw various teams including Operations, Architecture, Onboarding, Customer Success, Products, Pre-sales, People & Development, and Research & Development.
Ensured the implementation of an optimal customer experience journey.
Contributed to the Marketing strategic plan to enhance the customer journey.
Held responsibilities for P&L management and new business development.

Avanade(Set/2019 – Fev/2020)
CLIENT DIRECTOR
Ensuring positive interactions with customers.
Leading engagement strategies and customer experiences.
Managing multidisciplinary teams for optimal customer journeys.
Managed relationships between partner companies and enterprise clients.
Oversaw product industry activities.
Collaborated with pre-sales team to design solutions and approve proposals.
Orchestrated delivery team for customer projects.
Guided customers through digital transformation.
Fostered collaboration with Microsoft team.
Managed architecture and delivery teams, contributing to solution decisions and architectural proposals.

Microsoft (Oct/2016 – Feb/2019)
CLOUD SALES SPECIALIST
Acquired new business focusing on cloud platforms, particularly Azure services, hybrid cloud technologies, developer tools, and related solutions.
Engaged with developers and IT architects as consultants, highlighting the business value of Microsoft Azure solutions.
Demonstrated understanding of Microsoft's strategies and products in comparison to competitors.
Led and managed migrations for large enterprises towards cloud-based solutions, emphasizing application modernization, ERP migration, high-performance computing, targeting industries like manufacturing, retail, and education.
Proficient in enterprise software and cloud platforms.
Orchestrated partner ecosystems to deliver tailored solutions, fostering engagement and innovation through collaboration on new customer-centric solutions.
Assisted partners in navigating Microsoft's programs and connecting with key stakeholders.

IBM do Brasil (Aug/2012 – Mar/2015)
ASSOCIATE PARTNER
Managed financial aspects of projects and approved costs, ensuring efficient financial management.
Provided weekly financial reports for Brazil and Latin America, enhancing transparency and accountability.
Approved financial studies and business cases to assess technical proposal feasibility and support pre-sales activities.
Led Deal Bord reports, overseeing cost approvals and sales planning for major deals.
Conducted Deal Review meetings to validate technical proposals and ensure feasibility.
Demonstrated strategic foresight in identifying new business opportunities and projects for service lines.
Generated new business opportunities, creating pipelines for operational and strategic planning.
Managed client relationships, negotiated commercial proposals, and obtained client validation for technical proposals.
Identified cross-functional opportunities with global professionals, fostering collaboration across business units.
Participated in client executive committee meetings to identify new opportunities and contribute to strategic planning efforts.